Job Sector
Manager, Customer Experience
The Manager, Customer Experience (CXM) is responsible for leading and optimizing the end-to-end customer journey, ensuring a seamless, consistent, and high-quality experience across all customer touchpoints—from initial inquiry through post-purchase support and retention. This role combines strategic customer experience leadership with hands-on operational oversight of customer service, sales support, and customer-facing marketing initiatives.
The CXM serves as a customer advocate and cross-functional leader, partnering closely with Sales, Marketing, Production, and external vendors to improve customer satisfaction, reduce churn, and strengthen brand loyalty. Success in this role requires strong analytical skills, operational excellence, and a customer-centric mindset grounded in data-driven decision-making.
Customer Journey & Experience Optimization
Customer Service & Sales Support Operations
Data, Feedback & Performance Management
Customer-Facing Programs & Marketing Collaboration
Leadership & Cross-Functional Collaboration
Technology, Process & Continuous Improvement
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform in this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Education:
Experience:
Knowledge:
Skills:
Pay Transparency
The salary range for this position is $128,400 - $147,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
The CXM serves as a customer advocate and cross-functional leader, partnering closely with Sales, Marketing, Production, and external vendors to improve customer satisfaction, reduce churn, and strengthen brand loyalty. Success in this role requires strong analytical skills, operational excellence, and a customer-centric mindset grounded in data-driven decision-making.
Customer Journey & Experience Optimization
- Analyze and map the end-to-end customer lifecycle to identify friction points, risks, and opportunities for improvement.
- Develop and execute customer experience strategies that improve CSAT, NPS, CES, and retention.
- Act as the internal voice of the customer, advocating for improvements that enhance loyalty and long-term value.
Customer Service & Sales Support Operations
- Manage the Customer Service department and Marketing Administrative (Coordinators) staff.
- Serve as the primary liaison between Customer Service, Sales, Production, and Marketing teams.
- Ensure timely, accurate execution of:
- Order entry (domestic, export, and special orders)
- Shipping coordination, order scheduling, and delivery communication
- Color match requests and custom product inquiries
- Warranty claims, billing issues, and quality concerns
- Coordinate sales and customer requests with production planning to align inventory, scheduling, and delivery expectations.
- Order entry (domestic, export, and special orders)
Data, Feedback & Performance Management
- Collect, analyze, and act on customer feedback using tools such as NPS, CSAT, CES, surveys, and CRM reporting.
- Monitor trends, churn indicators, and customer behavior to drive proactive improvements.
- Maintain accurate customer data across CRM and ERP platforms (SAP, CRM systems).
Customer-Facing Programs & Marketing Collaboration
- Oversee customer-facing programs such as sampling, fulfillment initiatives, trade shows, and events to ensure cohesive brand experience.
- Collaborate with Marketing to support customer communications, process improvements, and internal enablement tools.
- Support marketing and sales initiatives that enhance customer engagement and operational efficiency.
Leadership & Cross-Functional Collaboration
- Lead, coach, and develop team members, fostering a customer-centric, high-performance culture.
- Provide calm, effective leadership in high-pressure or customer-critical situations.
- Partner cross-functionally to ensure consistent brand voice and customer-centric execution across all departments.
Technology, Process & Continuous Improvement
- Oversee CRM, SAP, and related platforms to support customer experience, reporting, and process optimization.
- Support continuous improvement initiatives related to quality, service excellence, safety, and operational efficiency.
- Assist with budget oversight for customer experience programs and initiatives.
- Ensure compliance with company policies, ethical standards, and applicable regulations.
- Other duties as assigned.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform in this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Education:
- Bachelor’s Degree in Business Management, Communication, Marketing or a related field preferred
- Equivalent combination of education and experience will be considered
Experience:
- 7+ years of experience in Customer Service, Sales Operations, or Customer Experience–focused roles
- Prior management or team leadership experience preferred
- Experience working cross-functionally with Sales, Marketing, and Operations teams
Knowledge:
- Strong knowledge of customer service principles and best practices
- Extensive experience with SAP and CRM systems
- Working knowledge of sales & distribution management and import/export processes
- Strong understanding of customer journey mapping and CX best practices.
Skills:
- Ability to interpret customer data, feedback, and performance metrics to drive action.
- Proven ability to lead teams, build engagement, and develop talent.
- Exceptional interpersonal skills with the ability to influence across all levels of the organization
- Proactive, solution-oriented approach to improving customer outcomes.
- Ability to manage multiple priorities, initiatives, and deadlines.
- Proficiency in Microsoft Office suite and customer feedback tools
Pay Transparency
The salary range for this position is $128,400 - $147,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
- Competitive Benefits
- Benefits begin on DAY 1!
- Employee Assistance Programs
- Curated Self-Paced Learning & Development Programs for all Employees
Mechanical/Reliability Engineer
The Mechanical / Reliability Engineer is responsible for improving the reliability, performance, and lifecycle of manufacturing equipment across ALPOLIC’s production operations. This role focuses on root cause analysis, preventive and predictive maintenance strategy, and capital project execution to ensure safe, efficient, and continuous plant operations.
The ideal candidate brings strong mechanical expertise in industrial systems, a data-driven approach to problem solving, and the ability to collaborate across Maintenance, Production, Quality, and Engineering teams to drive sustainable improvements in equipment performance and uptime.
Reliability Engineering & Analysis
Equipment & Process Support
Capital Projects & Continuous Improvement
Compliance, Safety & Documentation
Work Schedule Expectations
Education
Experience
Technical Skills
Preferred Qualifications
The salary range for this position is $85,696-$107,120. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
The ideal candidate brings strong mechanical expertise in industrial systems, a data-driven approach to problem solving, and the ability to collaborate across Maintenance, Production, Quality, and Engineering teams to drive sustainable improvements in equipment performance and uptime.
Reliability Engineering & Analysis
- Lead root cause analysis (RCA) for equipment and process failures using structured problem-solving tools (5 Whys, Fishbone, FMEA) and define engineering-driven corrective actions
- Analyze equipment performance data and failure trends to identify systemic reliability issues and recommend solutions
- Develop and implement engineering improvements to enhance equipment reliability, performance, and lifecycle
- Partner with Maintenance and Production teams to validate failure modes and ensure sustainable solutions are implemented
Equipment & Process Support
- Provide engineering support for troubleshooting complex mechanical issues across production systems including conveyors, ovens, pumps, and continuous process equipment
- Identify and implement design improvements or modifications to existing equipment to improve safety, quality, and efficiency
- Design and develop mechanical components, guards, and equipment modifications using CAD tools (AutoCAD / Inventor)
- Create detailed fabrication drawings and specifications for internal use or external vendors
- Coordinate with vendors and fabrication shops to ensure designs meet functional, safety, and manufacturability requirements
- Support installation and validation of fabricated components to ensure proper fit, function, and performance
Capital Projects & Continuous Improvement
- Support and/or lead capital improvement projects, including scope definition, equipment specification, installation support, and commissioning
- Drive continuous improvement initiatives focused on reducing downtime, improving throughput, and enhancing process stability
- Collaborate with cross-functional teams to implement equipment and process enhancements
Compliance, Safety & Documentation
- Ensure all engineering solutions comply with OSHA, environmental, and company safety standards
- Develop and maintain technical documentation including equipment specifications, engineering standards, and modification records
- Support development and improvement of standard operating procedures (SOPs) related to equipment and process performance
Work Schedule Expectations
- This position requires occasional on-call support to assist in troubleshooting critical equipment or process issues outside of normal working hours
- Participation in a rotational weekend coverage schedule is required to support plant operations and reliability needs
- Flexibility to respond to urgent plant issues as needed, in coordination with Maintenance and Operations leadership
Education
- Bachelor’s Degree in Mechanical Engineering or related engineering discipline
Experience
- 5–10 years of experience in a manufacturing or industrial environment
- Experience supporting continuous process operations (coating lines, laminating, metals processing, or similar preferred)
- Demonstrated experience in:
- Equipment troubleshooting and root cause analysis
- Equipment reliability and performance improvement
- Capital project execution
- Equipment troubleshooting and root cause analysis
Technical Skills
- Strong knowledge of:
- Mechanical systems (rotating equipment, hydraulics, pneumatics, conveying systems)
- Manufacturing equipment and process systems
- Experience using data and engineering analysis to drive reliability improvements
- Proficiency in AutoCAD (2D drafting required) and Autodesk Inventor (3D modeling preferred)
- Mechanical systems (rotating equipment, hydraulics, pneumatics, conveying systems)
- Ability to create:
- Fabrication drawings
- Equipment modifications and assemblies
- Safety guarding and components
- Fabrication drawings
- Working knowledge of:
- Design for manufacturability (DFM)
- Materials, tolerances, and fabrication processes (welding, machining, sheet metal)
- Ability to interpret vendor drawings and ensure compliance with plant requirements
- Familiarity with reliability engineering principles and methodologies
- Design for manufacturability (DFM)
Preferred Qualifications
- Lean Manufacturing or Six Sigma certification (Green Belt or higher preferred)
- Experience with predictive maintenance technologies (vibration analysis, thermography, etc.)
- Project management experience supporting equipment installations or upgrades
The salary range for this position is $85,696-$107,120. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Shipping, Receiving, and Warehousing Operator - Night Shift
The ALPOLIC Division of Mitsubishi Chemical America is seeking a dedicated Shipping, Receiving, and Warehousing (SRW) Operator to join our night‑shift logistics team. This full‑time position operates on a 12‑hour schedule from 6:00 PM to 6:15 AM, following a biweekly rotation in which employees work four nights one week and three nights the next, with every other weekend is a three-day weekend off. This unique shift structure means team members work the equivalent of six months per year while receiving full‑time pay and benefits.
The starting pay for this position is $17.00 per hour, with open progression opportunities through our Pay‑for‑Skills program as additional competencies are achieved. An additional $1.36 per hour is paid for night shift differential, and those scheduled on weekends earn an extra $2.00 per hour weekend premium. This role is also eligible to participate in our annual profit‑sharing bonus program, offering further earning potential as part of our commitment to rewarding team performance and company success.
The SRW Operator is responsible for warehouse operations activities including shipping and receiving, deliveries, coordinating stock, documenting warehouse transactions, maintaining records, and overseeing the storage of surplus inventory and property. The SRW operator is also responsible for packaging finished goods from the production line and packing finished goods orders for customer shipment.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
The starting pay for this position is $17.00 per hour, with open progression opportunities through our Pay‑for‑Skills program as additional competencies are achieved. An additional $1.36 per hour is paid for night shift differential, and those scheduled on weekends earn an extra $2.00 per hour weekend premium. This role is also eligible to participate in our annual profit‑sharing bonus program, offering further earning potential as part of our commitment to rewarding team performance and company success.
The SRW Operator is responsible for warehouse operations activities including shipping and receiving, deliveries, coordinating stock, documenting warehouse transactions, maintaining records, and overseeing the storage of surplus inventory and property. The SRW operator is also responsible for packaging finished goods from the production line and packing finished goods orders for customer shipment.
- Keep work area clean
- Adhere to safety and environmental rules
- Control and operate equipment safely
- Provide value to our customers through effective operations of assigned work area and support to the facility
- Support Supervisors and team in training and cross-training efforts
- Deliver orders to faculty and staff
- Ship canceled and damaged items back to vendors as appropriate
- Forklift license may be required for position and will be issued by Mitsubishi
- Other duties as assigned
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
Lamination Line Operator - Night Shift
The ALPOLIC Division of Mitsubishi Chemical America is seeking a dedicated Lamination Line Operator to join our night‑shift manufacturing team. This full‑time position operates on a 12‑hour schedule from 6:00 PM to 6:15 AM, following a biweekly rotation in which employees work four nights one week and three nights the next, with every other weekend is a three-day weekend off. This unique shift structure means team members work the equivalent of six months per year while receiving full‑time pay and benefits.
The starting pay for this position is $18.00 per hour, with open progression opportunities through our Pay‑for‑Skills program as additional competencies are achieved. An additional $1.44 per hour is paid for night shift differential, and those scheduled on weekends earn an extra $2.00 per hour weekend premium. This role is also eligible to participate in our annual profit‑sharing bonus program, offering further earning potential as part of our commitment to rewarding team performance and company success.
Principal Accountabilities
The Lamination Line Operator facilitates the completion of work plans as created by the Scheduler, department supervisors, or manager. The Lam Line Operator also ensures proper materials are used to meet quality standards. The position is responsible for operation and control of processes as assigned and monitoring and operating process control equipment.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
The starting pay for this position is $18.00 per hour, with open progression opportunities through our Pay‑for‑Skills program as additional competencies are achieved. An additional $1.44 per hour is paid for night shift differential, and those scheduled on weekends earn an extra $2.00 per hour weekend premium. This role is also eligible to participate in our annual profit‑sharing bonus program, offering further earning potential as part of our commitment to rewarding team performance and company success.
Principal Accountabilities
The Lamination Line Operator facilitates the completion of work plans as created by the Scheduler, department supervisors, or manager. The Lam Line Operator also ensures proper materials are used to meet quality standards. The position is responsible for operation and control of processes as assigned and monitoring and operating process control equipment.
- Monitor and troubleshoot operating equipment
- Keep work area clean
- Adhere to safety and environmental rules
- Document the use of materials and time required in the production of materials and products
- Control and operate equipment safely
- Maintain quality standards by inspection of materials, control of process, and continuous sampling and testing of both product and process
- Use scientific rules and methods to solve problems
- Provide value to our customers through effective operations of assigned work area and support to the facility
- Observe gauges, dials, or other indicators to make sure machinery is working properly
- Replenish inventory as needed
- Support supervisors and team in training and cross-training efforts
- Must be able to maintain Forklift license as issued by Mitsubishi
- Other duties as assigned by department supervisor or manager
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
Coil Coating Line Operator - Night Shift
Job Purpose
The ALPOLIC Division of Mitsubishi Chemical America is seeking a dedicated Coil Coating Line Operator to join our night‑shift manufacturing team. This full‑time position enjoys a consistent four‑day workweek, working 12‑hour schedule Monday through Thursday 6:00 PM to 6:15 AM. This schedule offers long weekends every week, predictable hours, and the ability to plan your life outside of work with confidence.
The starting pay for this position is $18.00 per hour, with open progression opportunities through our Pay‑for‑Skills program as additional competencies are achieved. An additional $1.44 per hour is paid for night shift differential. This role is also eligible to participate in our annual profit‑sharing bonus program, offering further earning potential as part of our commitment to rewarding team performance and company success.
Principal Accountabilities
The Coil Coating Line Operator facilitates the completion of work plans as created by the Scheduler, Plant Manager, Manager, or department supervisors. The operator also ensures proper materials are used to meet quality standards, monitors and operate processes as assigned, and monitors and processes control equipment.
Monitor and troubleshoot operating equipment
Keep work area clean
Adhere to safety and environmental rules
Document the use of materials and time required in the production of materials and products
Control and operate equipment safely
Maintain quality standards by inspection of materials, control of processes, and continuous sampling and testing of both product and process
Use scientific rules and methods to solve problems
Provide value to our customers through effective operations of assigned work area and support to the facility
Observe gauges, dials, or other indicators to make sure machinery is working properly
Replenish inventory as needed
Support supervisors and team in training and cross-training efforts
Position requires use of an air purifying respirator
Must be able to maintain Forklift license as issued by Mitsubishi
Other duties as assigned by department manager
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
Knowledge / Skills / Experience
EDUCATION
High school diploma or equivalent
EXPERIENCE
One to two years in heavy industrial setting
KNOWLEDGE
Hands on knowledge of manufacturing process a plus
SKILLS
Fluent in spoken and written English
Legible handwriting for document completion
Basic math skills
Effective use of the metric system
CORE COMPETENCIES
Quality conscious
Organized
Self-motivated
Able to work alone or in a team setting
Analytical
Good Mechanical Aptitude
Good Interpersonal and Communication Skills
Must be goal oriented with a focus on safety, process improvement, and team building
PHYSICAL REQUIREMENTS
Must be able to wear personal protective equipment to include safety shoes, safety glasses, gloves, hearing protection, air purifying respirator, and additional PPE as required
Position requires use of an air purifying respirator which may affect some styles of facial hair
Candidate must be able to pass a respirator clearance physical
Correctable eyesight required
Must be comfortable working around moving equipment
Must be able to climb ladders and stairs
Frequent bending, stooping, kneeling, forward reaching, and twisting
Occasional squatting, crouching, and above shoulder reaching
Ability to stand for extended period
Dexterity manipulation required for use of hand tools and light equipment
Must be able to push/pull material using pallet jack
Frequent lifting up to 30 lbs., occasional lifting up of 50 lbs
Moderate exposure to temperature change in non-climate-controlled environment with potential of working near heated processes
Pay Transparency (complete highlighted sections)
The salary range for this position is $18.00 - $20.52. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Competitive Benefits
Benefits begin on DAY 1!
Employee Assistance Programs
Curated Self-Paced Learning & Development Programs for all Employees
The ALPOLIC Division of Mitsubishi Chemical America is seeking a dedicated Coil Coating Line Operator to join our night‑shift manufacturing team. This full‑time position enjoys a consistent four‑day workweek, working 12‑hour schedule Monday through Thursday 6:00 PM to 6:15 AM. This schedule offers long weekends every week, predictable hours, and the ability to plan your life outside of work with confidence.
The starting pay for this position is $18.00 per hour, with open progression opportunities through our Pay‑for‑Skills program as additional competencies are achieved. An additional $1.44 per hour is paid for night shift differential. This role is also eligible to participate in our annual profit‑sharing bonus program, offering further earning potential as part of our commitment to rewarding team performance and company success.
Principal Accountabilities
The Coil Coating Line Operator facilitates the completion of work plans as created by the Scheduler, Plant Manager, Manager, or department supervisors. The operator also ensures proper materials are used to meet quality standards, monitors and operate processes as assigned, and monitors and processes control equipment.
Monitor and troubleshoot operating equipment
Keep work area clean
Adhere to safety and environmental rules
Document the use of materials and time required in the production of materials and products
Control and operate equipment safely
Maintain quality standards by inspection of materials, control of processes, and continuous sampling and testing of both product and process
Use scientific rules and methods to solve problems
Provide value to our customers through effective operations of assigned work area and support to the facility
Observe gauges, dials, or other indicators to make sure machinery is working properly
Replenish inventory as needed
Support supervisors and team in training and cross-training efforts
Position requires use of an air purifying respirator
Must be able to maintain Forklift license as issued by Mitsubishi
Other duties as assigned by department manager
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
Knowledge / Skills / Experience
EDUCATION
High school diploma or equivalent
EXPERIENCE
One to two years in heavy industrial setting
KNOWLEDGE
Hands on knowledge of manufacturing process a plus
SKILLS
Fluent in spoken and written English
Legible handwriting for document completion
Basic math skills
Effective use of the metric system
CORE COMPETENCIES
Quality conscious
Organized
Self-motivated
Able to work alone or in a team setting
Analytical
Good Mechanical Aptitude
Good Interpersonal and Communication Skills
Must be goal oriented with a focus on safety, process improvement, and team building
PHYSICAL REQUIREMENTS
Must be able to wear personal protective equipment to include safety shoes, safety glasses, gloves, hearing protection, air purifying respirator, and additional PPE as required
Position requires use of an air purifying respirator which may affect some styles of facial hair
Candidate must be able to pass a respirator clearance physical
Correctable eyesight required
Must be comfortable working around moving equipment
Must be able to climb ladders and stairs
Frequent bending, stooping, kneeling, forward reaching, and twisting
Occasional squatting, crouching, and above shoulder reaching
Ability to stand for extended period
Dexterity manipulation required for use of hand tools and light equipment
Must be able to push/pull material using pallet jack
Frequent lifting up to 30 lbs., occasional lifting up of 50 lbs
Moderate exposure to temperature change in non-climate-controlled environment with potential of working near heated processes
Pay Transparency (complete highlighted sections)
The salary range for this position is $18.00 - $20.52. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Competitive Benefits
Benefits begin on DAY 1!
Employee Assistance Programs
Curated Self-Paced Learning & Development Programs for all Employees
Manager, Sales - HISHITANK
The Manager, Sales – HISHITANK is responsible for independently owning, developing, and growing U.S. and Canada sales operations for HISHITANK Aboveground Thermosetting Fiberglass-Reinforced Plastic Panel-Type Tanks for Water Storage. This role serves as the primary commercial presence for the Americas and requires a highly autonomous, commercially driven sales professional capable of managing the full sales cycle without a local commercial support team, distributor management staff, or regional sales infrastructure.
The Manager, Sales – HISHITANK partners closely with the Tokyo headquarters team to align regional sales execution with global business objectives, KPIs, pricing strategy, and market priorities. Success in this role requires strong self-direction, disciplined pipeline management, technical sales capability, distributor development experience, and the ability to build trusted relationships across engineering, municipal, construction, distributor, and customer stakeholder groups.
Sales Strategy & Territory Ownership
Independently own and grow the HISHITANK sales territory across the United States, Canada, and their territories.
Develop and execute sales and marketing strategies in close coordination with the Tokyo office.
Translate global KPIs and business objectives into actionable regional sales plans.
Exercise independent judgment on prioritization, pricing, account strategy, and customer engagement as the sole commercial decision-maker on the ground in the Americas.
Distributor, Representative & Account Development
Build, manage, and expand the distributor and direct-representative network for HISHITANK across the assigned territory.
Identify and pursue new business opportunities by understanding customer needs, market trends, and the competitive landscape.
Proactively expand distributor coverage and strengthen existing customer and channel relationships.
Build trusted, consultative relationships with key stakeholders, including engineers, municipalities, distributors, and other decision-makers
Sales Cycle Management & Commercial Execution
Own every stage of the sales process, from lead generation through close.
Proactively escalate risks and propose solutions to the Tokyo-based leadership team.
Maintain disciplined CRM records, accurate pipeline tracking, and timely sales reporting without prompting or direct oversight.
Deliver technical seminars and product education across the territory to build market credibility, customer awareness, and demand.
Performance, Budget & Revenue Accountability
Manage sales performance, budget activity, ROI tracking, and territory-level commercial results.
Carry a minimum annual direct sales impact expectation of US$2MM.
Balance growth objectives with profitability and make sound commercial decisions that support long-term business success.
Industry Presence, Product Education & Market Representation
Represent HISHITANK and the company at national and regional trade shows, client seminars, and industry events.
Participate in relevant industry events, including AWWA, NFPA, ASPE, Greenbuild, Design Build Associations, and other water-related product exhibitions.
Present technical and commercial information clearly and confidently to customers, distributors, engineers, municipalities, and large groups.
Global Collaboration & Independent Leadership
Coordinate regularly with Japan-based leadership across time zones.
Operate with sound judgment, organizational discipline, and follow-through in a highly autonomous environment.
Serve as the primary regional commercial resource for HISHITANK in the Americas.
Demonstrate professionalism, customer focus, integrity, problem solving, communication, teamwork, innovation, and dependability.
Travel & Work Requirements
Travel frequently across North America, 75% to 80%, to support customers, distributors, trade shows, seminars, and market development activities.
Periodic international travel may be required.
Site visits may require use of personal protective equipment, including hard hat, safety glasses, ear plugs, safety shoes, and gloves.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform in this position. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of this job.
Education
Bachelor’s degree in Sales, Marketing, Business, Engineering, or a related field preferred.
Experience working in mechanical engineering or civil engineering fields is a plus.
Equivalent combination of education and experience will be considered.
Experience
6+ years of progressive sales experience in engineering, industrial, or B2B technical sales.
Experience in plumbing, water/wastewater, construction, or related technical industries strongly preferred.
Demonstrated experience independently owning a territory or business line.
Proven track record of building distributor networks and driving measurable revenue growth without a local commercial team or manager in the same market.
Experience coordinating with an overseas, Japan-based headquarters team across time zones preferred.
Experience working with Japanese organizations and business culture strongly preferred.
Knowledge
Strong knowledge of technical, industrial, engineering, or B2B sales processes.
Knowledge of construction project management and engineering practices is highly preferred.
Understanding of distributor network development, territory management, pipeline management, and technical product education.
CAD or mechanical/civil engineering design drawing review experience preferred but not required.
Professional engineering license is a plus but not required.
Skills
Strong self-direction, organizational discipline, and follow-through.
Ability to prioritize and execute without daily oversight.
Strong organizational and multitasking abilities with attention to detail.
Excellent written and verbal communication skills
Demonstrated success in group presentations and technical seminars
Ability to present complex information clearly and confidently to large groups.
Proficiency in Microsoft Office required.
Pay Transparency
The salary range for this position is $110,200 - $137,800. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Competitive Benefits
Benefits begin on DAY 1!
Employee Assistance Programs
Curated Self-Paced Learning & Development Programs for all Employees
The Manager, Sales – HISHITANK partners closely with the Tokyo headquarters team to align regional sales execution with global business objectives, KPIs, pricing strategy, and market priorities. Success in this role requires strong self-direction, disciplined pipeline management, technical sales capability, distributor development experience, and the ability to build trusted relationships across engineering, municipal, construction, distributor, and customer stakeholder groups.
Sales Strategy & Territory Ownership
Independently own and grow the HISHITANK sales territory across the United States, Canada, and their territories.
Develop and execute sales and marketing strategies in close coordination with the Tokyo office.
Translate global KPIs and business objectives into actionable regional sales plans.
Exercise independent judgment on prioritization, pricing, account strategy, and customer engagement as the sole commercial decision-maker on the ground in the Americas.
Distributor, Representative & Account Development
Build, manage, and expand the distributor and direct-representative network for HISHITANK across the assigned territory.
Identify and pursue new business opportunities by understanding customer needs, market trends, and the competitive landscape.
Proactively expand distributor coverage and strengthen existing customer and channel relationships.
Build trusted, consultative relationships with key stakeholders, including engineers, municipalities, distributors, and other decision-makers
Sales Cycle Management & Commercial Execution
Own every stage of the sales process, from lead generation through close.
Proactively escalate risks and propose solutions to the Tokyo-based leadership team.
Maintain disciplined CRM records, accurate pipeline tracking, and timely sales reporting without prompting or direct oversight.
Deliver technical seminars and product education across the territory to build market credibility, customer awareness, and demand.
Performance, Budget & Revenue Accountability
Manage sales performance, budget activity, ROI tracking, and territory-level commercial results.
Carry a minimum annual direct sales impact expectation of US$2MM.
Balance growth objectives with profitability and make sound commercial decisions that support long-term business success.
Industry Presence, Product Education & Market Representation
Represent HISHITANK and the company at national and regional trade shows, client seminars, and industry events.
Participate in relevant industry events, including AWWA, NFPA, ASPE, Greenbuild, Design Build Associations, and other water-related product exhibitions.
Present technical and commercial information clearly and confidently to customers, distributors, engineers, municipalities, and large groups.
Global Collaboration & Independent Leadership
Coordinate regularly with Japan-based leadership across time zones.
Operate with sound judgment, organizational discipline, and follow-through in a highly autonomous environment.
Serve as the primary regional commercial resource for HISHITANK in the Americas.
Demonstrate professionalism, customer focus, integrity, problem solving, communication, teamwork, innovation, and dependability.
Travel & Work Requirements
Travel frequently across North America, 75% to 80%, to support customers, distributors, trade shows, seminars, and market development activities.
Periodic international travel may be required.
Site visits may require use of personal protective equipment, including hard hat, safety glasses, ear plugs, safety shoes, and gloves.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform in this position. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of this job.
Education
Bachelor’s degree in Sales, Marketing, Business, Engineering, or a related field preferred.
Experience working in mechanical engineering or civil engineering fields is a plus.
Equivalent combination of education and experience will be considered.
Experience
6+ years of progressive sales experience in engineering, industrial, or B2B technical sales.
Experience in plumbing, water/wastewater, construction, or related technical industries strongly preferred.
Demonstrated experience independently owning a territory or business line.
Proven track record of building distributor networks and driving measurable revenue growth without a local commercial team or manager in the same market.
Experience coordinating with an overseas, Japan-based headquarters team across time zones preferred.
Experience working with Japanese organizations and business culture strongly preferred.
Knowledge
Strong knowledge of technical, industrial, engineering, or B2B sales processes.
Knowledge of construction project management and engineering practices is highly preferred.
Understanding of distributor network development, territory management, pipeline management, and technical product education.
CAD or mechanical/civil engineering design drawing review experience preferred but not required.
Professional engineering license is a plus but not required.
Skills
Strong self-direction, organizational discipline, and follow-through.
Ability to prioritize and execute without daily oversight.
Strong organizational and multitasking abilities with attention to detail.
Excellent written and verbal communication skills
Demonstrated success in group presentations and technical seminars
Ability to present complex information clearly and confidently to large groups.
Proficiency in Microsoft Office required.
Pay Transparency
The salary range for this position is $110,200 - $137,800. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Competitive Benefits
Benefits begin on DAY 1!
Employee Assistance Programs
Curated Self-Paced Learning & Development Programs for all Employees
EEO Statement
Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.
Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.
ALPOLIC Mission Statement
We bring architectural visions to life through sustainable products built with a commitment to safety, quality, service and respect for our people, customers and our shared planet.
ALPOLIC Vision Statement
To broaden our influence on modern architectural design by delivering to the building industry advanced, sustainable products that inspire and perform.
